Privacy Policy

Last updated: 26 October 2026

This Privacy Policy explains how Matilda Sydney collects, uses, shares and protects your personal information when you visit our website, contact us or place an order.

Who we are

Matilda Sydney is a trading name of [Company name], [Business address], registered with the Netherlands Chamber of Commerce (KvK) under number [KvK number]. We are responsible for (the controller of) the personal information described in this policy. You can contact us at info@matildasydney.co.

Information we collect

Contact details, such as your name, email address and phone number
Billing and shipping addresses
Order details, such as the products you buy and any return or refund information
Payment confirmation details (we never see or store your full card details)
Messages you send us, for example through our contact form or by email
Device and usage information, such as your IP address, browser type, the pages you view and the products you add to your cart

We only collect information that is reasonably necessary to run our store, process your orders, provide customer service and improve our website.

How we use your information

to process, ship and deliver your order and send you order and shipping updates
to handle returns, refunds and exchanges
to answer your questions and requests
to prevent fraud and keep our website secure
to improve our website and your shopping experience
to send you our newsletter and offers, if you have subscribed
to meet our legal, accounting and tax obligations

Where the EU General Data Protection Regulation (GDPR) applies, we rely on these legal bases: performing our contract with you (orders, delivery and customer service), our legitimate interests (fraud prevention, website security and improvement), your consent (newsletter and non-essential cookies) and our legal obligations (such as keeping tax records).

Who we share it with

We share your information only where needed to run our store, including with:

Shopify, which hosts our store
payment providers, which process your payment securely
our suppliers and fulfilment partners, which ship orders directly to you
shipping carriers and postal services
the customer support, email marketing and analytics tools we use

We do not sell your personal information.

Shopify

Our store is hosted by Shopify, which collects and processes personal information about your access to and use of our store in order to provide and improve its services. Shopify may also use information from your interactions with our store, with other merchants and with Shopify to provide enhanced features; for those purposes, Shopify is responsible for the processing of your personal information. You can learn more in the Shopify Consumer Privacy Policy and exercise your rights through the Shopify Privacy Portal.

Overseas transfers

Because some orders are shipped directly from our suppliers, including suppliers outside Australia (for example in China), we share the details needed for delivery, such as your name, shipping address, phone number and order details, with those suppliers. Our service providers, including Shopify, may also store and process information in other countries. Where we transfer personal information outside the European Economic Area, we use appropriate safeguards, such as the European Commission's Standard Contractual Clauses, where required.

Cookies

Our website uses cookies and similar technologies to make the store work (for example your cart and checkout), to remember your preferences and to understand how our website is used. Where required, we ask for your consent before using non-essential cookies. You can also manage cookies in your browser settings.

If you subscribe to our newsletter, we use your email address to send you news about new arrivals, offers and our store. You can unsubscribe at any time using the link in every email or by contacting us.

How long we keep your information

We keep personal information only for as long as we need it for the purposes above, including to meet legal, tax and accounting requirements and to resolve disputes.

Security

We take reasonable steps to protect your personal information and work with trusted platforms and service providers. No method of transmission over the internet or of electronic storage is completely secure, but we work hard to keep your information safe.

Your rights

Depending on where you live, you may have the right to access the personal information we hold about you, to ask us to correct or delete it, to object to or restrict certain processing, to receive a copy of your data and to withdraw your consent at any time. To make a request, email info@matildasydney.co. We may need to verify your identity before we respond.

If you're not satisfied with how we handle your personal information, please contact us first so we can try to resolve it. You can also complain to a privacy regulator, such as the Office of the Australian Information Commissioner (OAIC) in Australia or the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) in the Netherlands.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version is always published on this page.

Contact

[Company name], trading as Matilda Sydney
[Business address]
Email: info@matildasydney.co