Shipping Policy

Last updated: 26 October 2026

At Matilda Sydney we want your order to be handled carefully, clearly and as quickly as possible. This Shipping Policy explains how we process and ship orders placed through our website.

Where we ship

We currently ship to addresses within Australia.

Shipping costs

Shipping is free on all orders delivered within Australia, unless stated otherwise at checkout.

Order processing time

Please allow 1 to 3 business days for us to process your order. During this time we check your order and shipping details and prepare your order for dispatch. Business days are Monday to Friday, excluding public holidays.

Delivery time

Once your order has been dispatched, delivery usually takes 3 to 7 business days. Delivery times are estimates and can vary because of carrier delays, customs checks, peak sale periods, public holidays, incorrect address details or other circumstances outside our control.

Shipping directly from our suppliers

Many of our products are shipped directly from our suppliers to your delivery address, rather than from a local warehouse. This means some parcels are shipped from overseas, including from China. If you order more than one item, your order may arrive in separate parcels.

Carriers and tracking

Depending on the product and your address, your order may be delivered by Australia Post, a local courier or an international shipping partner. When tracking is available, we email you your tracking details once your order has been dispatched.

Incorrect shipping details

Please check your shipping details carefully before placing your order. If you notice a mistake, email us as soon as possible at info@matildasydney.co. We'll do our best to help, but once an order has been processed or shipped we may not be able to change the delivery address.

Delayed orders

If your order hasn't arrived within the expected timeframe, email us with your name, order number and the email address you used to order, and we'll look into it for you.

Lost or missing parcels

If tracking shows your parcel as delivered but you can't find it, please first check with others in your household, your neighbours, your local post office and the carrier. If you still can't locate it, contact us and we'll help where we can.

Questions

Questions about shipping or your order? Email us at info@matildasydney.co and our customer care team will be happy to help.