Terms of Service

Last updated: 26 October 2026

Welcome to Matilda Sydney. Our website is operated by [Company name], trading as Matilda Sydney ("we", "us", "our"). These Terms of Service apply to your use of our website and to any purchase you make through it. By using our website or placing an order, you agree to these terms.

Using our website

By using our website, you confirm that you are at least the age of majority where you live, or that you have permission from a parent or guardian. You must not use our website or products for any unlawful or unauthorised purpose.

Product information

We do our best to show product descriptions, colours, sizes and images as accurately as possible. Colours can look slightly different depending on your screen, device and lighting. We may update product information and prices at any time.

Prices and errors

All prices are shown in Australian dollars (AUD) and may change from time to time. We reserve the right to correct pricing, product or availability errors. If your order is affected by an obvious error, we'll contact you to fix it, or cancel the order and refund you in full.

Orders

When you place an order, you confirm that the information you give us is accurate and complete. You'll receive an order confirmation by email. We may refuse or cancel an order, for example in case of payment problems, suspected fraud, incorrect details, availability issues or pricing errors. If we cancel an order after you have paid, we'll refund you in full to your original payment method.

Shipping

Delivery times are estimates. Some orders are shipped directly from our suppliers, including suppliers located overseas. See our Shipping Policy for details.

Returns and refunds

Returns and refunds are handled according to our Returns & Refund Policy. Nothing in these terms limits your rights under the Australian Consumer Law or any other consumer law that applies to you.

Payment

We accept the secure payment methods shown at checkout. By paying, you confirm that you are authorised to use the payment method you choose. See our Payment Policy.

Your account

If you create an account, please keep your login details secure and your account, billing and shipping information up to date.

Website content

All content on our website, including text, images, graphics, logos and layout, belongs to us or our content providers. You may not copy, reproduce or distribute it without our written permission.

Prohibited use

You must not use our website to break any law, to infringe our intellectual property, to transmit harmful code, to collect other people's personal information, to interfere with the website's security or performance, or to submit false or misleading information.

Third-party links and tools

Our website may contain links to, or tools from, third parties. We are not responsible for their content, services or policies.

Limitation of liability

To the extent permitted by law, we are not liable for indirect, incidental, special or consequential loss arising from your use of our website or products. This does not exclude, restrict or modify any rights or remedies you have under the Australian Consumer Law or any other law that cannot be excluded.

Changes to these terms

We may update these Terms of Service from time to time. The version published on this page applies to your use of the website and to orders placed after the update.

Contact

[Company name], trading as Matilda Sydney
[Business address]
Chamber of Commerce (KvK): [KvK number] · VAT: [VAT number]
Email: info@matildasydney.co